Our Client is a leading gadgets leader globally, providing products, technical support, repairs, product assistance, and related customer solutions.

They are seeking to hire an Assistant Store Manager based in Abuja.

Key Responsibilities:

1. Customer Service

Ensure that all policies and processes are aligned to ensure customer service experience is maximised.
Ensure that POS is effectively operated.
Ensures a seamless operating process between the Store and all product offerings to ensure the customer experience is professional and efficient

Specific Key Performance Measurement/Indicators

2. Sales Target

. Support the Store Manager to ensure that the store is effectively managed and key deliverables are achieved.

Specific Key Performance Measurement/Indicators

3. Finance and Accounting

Provide input on the store budgeting process.
Ensure budgets are adhered too.
Oversee cash up process, to ensure all monies balance.
Investigate and take action on any discrepancies.
Implement corrective action to eliminate future errors.
Oversee daily banking, reconciliation, verification and daily reporting.
Ensure that all bank related problems are solved.
Ensure accurate management of and adequate amount of petty cash.
Preparation and management of stock takes.
Ensure audit results are as per required standard.
Serves as trusted partner providing support on administrative and business management activities.
Ensure that all daily, weekly and monthly admin related activities are done timeously and accurately.

Specific Key Performance Measurement/Indicators

4. Stock Management

Ensure correct volume and mix of stock.
Ensure the accurate GRV of stock and re-con.
Ensure accurate stock takes.
Signs off stock discrepancy report
Manage stock cycle, issuing to consultants and returning to suppliers.
Oversee the movement of repair stock, with weekly reporting and documented escalations as per SOP.
Oversee stock discrepancy report Ensure that all OBF’s debit notes and credit notes are handled as per SOP.
Manage end of line and redundant stock in line with SOP.
Provides feedback on fast and slow movers in supplychain.
Managing stocks reports third party vendors.

Specific Key Performance Measurement/Indicators

5. Human Resources

Assist the store manager with rostering of permanent and non permanent staff in accordance with set policy;
Ensure accurate record of time and attendance in place.
Ensure all HR related documentation is submitted to the HR administrator timeously and accurately.
Ensure that all new employees received the relevant on boarding and training.
Assist in conducting performance management appraisals in line with policy for all direct reports.
Ensure that all admin employees understand their KPA’s, deliverables and standards.\Contingency plans in place for key admin functions within the store.
Assist in the attraction and recruitment of admin related employees.

Specific Key Performance Measurement/Indicator

6. Operations

Investigate and resolve discrepancy reports.
Ensure adequate consumables for effective operation.
Liaise with all third-party service providers in conjunction with the store manager.
Ensure that all security and operational equipment is operational and compliant with legislation.
Manage payments and sales reports for third-party vendors on SOR terms.
Ensure availability of the latest version of SOPs for all Store Operations matters.

Specific Key Performance Measurement/Indicator

7. Policies and Procedures

Monitors compliance to all policies and procedures and gives recommendations on improvements.
Assists in the development of SOP’s.
Implements procedural and policy changes to improve operations.
Ensure effective execution and adherence to all policies and procedures.
Make recommendations on system improvements.

Specific Key Performance Measurement/Indicator

Requirements & Core Competencies

Minimum of 5 years administration management experience in a fast paced target driven environment that focuses on effective execution of systems, processes, stock handling and exceptional customer services.
This person is someone who is highly sales driven and excited to provide best backend and onsite support for the offline store business to run smooth.
Someone who is consistently diligent in everything they do from processing orders, informing customers of the status of their delivery, making sure all the administration is accurate and always looking at ways to improve the service levels of the offline store.
Willingness to learn ERPs and other business related software.
Firm belief in serving internal as well as external customers.
Organized,Excellence in Service Delivery
Great communicator: Exhibit excellent interpersonal skills and ability to communicate effectively, efficiently and clearly with both clients and co-workers in challenging situations.
Problem Solving skills,General Administration skills
Excellent understanding of Excel
Eye for detail

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Assistant Store Manager (Abuja)